Responsible Gaming
at gb99app

1. Our Commitment to Responsible Gaming

At gb99app, responsible gaming is not a box to tick — it is a core pillar of how we operate. We recognise that while the overwhelming majority of players enjoy cricket betting, slots, and live casino games purely for entertainment, a small proportion of players may develop gambling habits that cause genuine harm to themselves and those around them. Our responsibility is to provide every player with the information, tools, and support they need to keep gambling a positive, controlled activity.

gb99app has built its player-protection infrastructure with the Bangladeshi market in mind. We understand that players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh come from diverse backgrounds and may be accessing online gaming for the first time. Our responsible gaming resources are written in plain, accessible English so that every player can understand and use them without difficulty.

We are committed to the following principles across every aspect of our platform:

• Never marketing to or accepting registrations from individuals under the age of 18.
• Providing free, accessible limit-setting and self-exclusion tools to all registered players.
• Training our support team to identify and sensitively respond to signs of problem gambling.
• Monitoring player behaviour for indicators of harmful gambling and proactively reaching out where concern is identified.
• Directing players to specialist support organisations when professional help is appropriate.

2. Age Restriction Policy

Age verification is a mandatory step in the gb99app account registration and KYC process. All players are required to submit valid, government-issued identification confirming they are 18 years of age or older before they may make a deposit or place any real-money wager. Accepted documents include the National Identity Card (NID), passport, or driving licence issued by the relevant Bangladeshi authority.

Protecting Minors in the Home

If you share a device or computer with younger family members, we strongly encourage you to take the following precautions to ensure minors cannot access your gb99app account:

• Never save your gb99app password in a shared browser profile.
• Always log out of your account after every session, especially on shared devices.
• Enable a device-level PIN or biometric lock so that the device cannot be accessed without your authorisation.
• Consider installing parental control or content-filtering software on shared devices — tools such as Net Nanny, Qustodio, and built-in parental controls in Android and iOS can block access to gambling sites.
• Store your login credentials in a private password manager that minors cannot access.

If you suspect that a minor has accessed or registered on gb99app, please contact our support team immediately at [email protected]. We will investigate the matter promptly, close any underage account, and return any funds deposited to the original payment source.

3. Warning Signs of Problem Gambling

Problem gambling is not always obvious, especially in its early stages. The following warning signs can indicate that gambling is moving from a form of entertainment into something more concerning. If you recognise several of these signs in yourself or someone you know, we encourage you to act promptly — early intervention makes a significant difference.

4. Player Protection Tools

gb99app provides a comprehensive set of player-controlled tools designed to help you manage your gambling behaviour proactively. All tools are available free of charge directly from your account dashboard under the "Responsible Gaming" settings section. You do not need to contact support to activate most of these features — you can set them yourself at any time.

5. Self-Exclusion Programme

Self-exclusion is the most comprehensive player-protection tool available on gb99app. When you self-exclude, your account is fully suspended for a defined period — or permanently, if you choose. During self-exclusion:

• You cannot log in to your account from any device or browser.
• All pending withdrawal requests will be processed and paid out to your registered payment method within the standard processing window.
• All active bonuses and pending wagering requirements are cancelled.
• All marketing communications — promotional emails, SMS messages, and in-platform notifications — are stopped immediately.
• You will be removed from any re-engagement or re-activation marketing campaigns.
• You cannot create a new account with gb99app using the same identity details, email address, or registered mobile number during the exclusion period.

Self-Exclusion Durations Available

• 6 Months: Recommended for players who need a meaningful break to reassess their relationship with gambling.
• 1 Year: A full calendar year away from the platform, providing time to rebuild healthy habits and seek professional support if needed.
• Permanent / Indefinite: A permanent closure with no automatic reactivation. If you wish to return after a permanent exclusion, you must submit a formal reinstatement request and undergo an enhanced KYC review, with a mandatory 7-day cooling-off period before reinstatement can be approved.

To request self-exclusion, navigate to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected]. Self-exclusion requests submitted via email are processed within 24 hours. If you are in crisis and need immediate account suspension, contact live chat support for an emergency account lock applied within minutes.

6. Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure your gambling spend never exceeds what you can comfortably afford. gb99app supports the following limit types, all configurable from your account dashboard:

• Daily Deposit Limit: The maximum total amount you may deposit within a rolling 24-hour period. Once reached, deposit attempts are automatically declined until the next day begins.
• Weekly Deposit Limit: A cumulative cap across a 7-day rolling window (Monday to Sunday). Useful for players who tend to adjust day-to-day spending but want a firm weekly ceiling.
• Monthly Deposit Limit: A calendar-month cap that resets at midnight on the first of each month. This is the broadest limit and works well alongside a personal monthly budget.
• Session Loss Limit: A per-session loss ceiling. When your net losses in a single session reach this threshold, you are automatically logged out.
• Wager Limit: A cap on the total staking amount per day, week, or month, independent of your balance. This prevents high-stakes rapid wagering even when a large balance is available.

All limits are enforced at the platform level — they cannot be bypassed by switching payment methods or devices. A player who has set a weekly deposit limit of ৳3,000 via bKash will also be unable to make additional deposits via Nagad or Rocket within the same weekly window once that cap is reached.

7. Support & External Resources

gb99app's responsible gaming tools empower players to self-manage their gambling behaviour. However, we also recognise that some players need professional support that goes beyond what a gaming platform can provide. The following types of organisations offer confidential, non-judgmental help to individuals and families affected by problem gambling:

Types of Support Available

• Counselling and Therapy: Licensed mental health professionals and addiction counsellors who specialise in gambling disorders can provide one-to-one support through cognitive behavioural therapy (CBT) and other evidence-based approaches. Seek a qualified counsellor in your local area in Dhaka, Chittagong, or other major Bangladeshi cities.
• Support Groups: Peer-support groups modelled on the Gamblers Anonymous framework provide a community of people with shared experience. Participating in group sessions — whether in person or online — can significantly reduce feelings of isolation associated with problem gambling.
• Financial Counselling: If gambling has created financial difficulty, a certified financial counsellor can help you develop a debt-management plan and rebuild your financial stability. Many NGOs and community organisations in Bangladesh offer free financial counselling services.
• Family Support: Problem gambling affects not just the individual but their family as well. Family support programmes — including Gam-Anon — provide resources and counselling for partners, parents, and children of people with gambling problems.

How gb99app Support Can Help

Our customer support team is available 24 hours a day, 7 days a week, and includes members who have received training in identifying and responding to problem gambling concerns. If you contact us and express that gambling is negatively affecting your life, our team will:

• Listen without judgement and without pressure to continue gambling.
• Walk you through the available responsible gaming tools and help you activate them immediately.
• Apply an emergency account suspension if requested.
• Provide information on external support resources appropriate to your situation.

8. Contact Our Responsible Gaming Team

If you have any questions about responsible gaming, wish to activate a limit or self-exclusion, or are concerned about your own gambling or that of someone close to you, please contact the gb99app responsible gaming team. We treat all responsible gaming communications with the highest level of confidentiality and priority.